Shipping policy

Dear Client,

We know that you want to receive your package as soon as possible, that's why we ship from different warehouses globally and use the best carriers to ensure a smooth delivery process. 

When you make an order, you will receive a tracking number which you can use on the Order Tracking page. You will get your tracking number once your delivery is processed. The processing time is 1 to 3 days, depending on how busy it is.

  • Orders from the United States (US), United Kingdom (UK), and Australia (AU):
    6 to 9 business days.

  • International orders, please allow 10 to 15 business days.

Contact Us

SHIPPING POLICY

Just a reminder that you will receive your order within the estimated delivery time from the date that it is shipped out, not necessarily from the date that it is placed. After your payment is authorized and verified, it can still take 1 - 3 days to process your order. This is just an estimate and doesn't include weekends or holidays. When your order has been shipped, you will receive an email with tracking information.

To ensure that your package is delivered correctly, please make sure to double-check that your address is entered correctly. Use correct abbreviations and have spaces inserted properly; we do not take responsibility for the incorrect information. If the package is returned non-deliverable, we will issue a store credit for the net price of your item(s) minus the shipping charge.

If you refuse any shipments from www.body-coach.co, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your refund.

If your tracking information states that your package was delivered and you have not received it, you must address this with your postal service. Body Coach does not hold responsibility for packages that state to be delivered. We do not issue a refund for packages that state being delivered.

We are not liable for deliveries that are affected by customs, natural occurrences, transfers from international to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back-end charges incurred.

We employ the services of major trusted international carriers to fulfill your package in a fast and secure manner.

If you have any questions about our Shipping Policy, please shoot us a quick mail to support@caramelio.com   


Stay safe and have a great day 🎉